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Safety management hub

How to develop a Safety Management System

Authorised on-demand booking services (ODBSs) are required to develop a Safety Management System to help ensure the safety of drivers, passengers and the public.

Fatigue

How to develop safety management procedures to help identify, manage, and mitigate risks related to fatigue.

Assault

Assault may include physical violence, verbal threats or unwanted sexual contact or attention. Experiencing assault can have severe consequences.

Driver distraction

Distracted driving is any activity that takes your attention away from driving and impacts your ability to respond to changes in the driving environment.

Driver competency

It is important for passenger transport drivers to maintain a level of driving competency to provide safe and professional services to passengers.

Vehicle mechanical failure

Mechanical failure occurs when one or more vehicle components fails, malfunctions or breaks down. For example, this may include issues with brakes, tyres, steering, windshield wipers, or lights.

Passenger safety

As an ODBS, you are responsible for the health and safety of all passengers that use your services.

Misuse of camera recordings

Every on-demand rank or hail (taxi) vehicle must have a compliant camera surveillance unit (CSU) installed that meets the current standards.

Other foreseeable hazards

Depending on how your ODBS operates, there may be other hazards you need to address in your Safety Management System.

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