How to use the app

Download the PTSS mobile app

The PTSS mobile app is available for Android and iOS devices.

Search “PTSS” in your app store, or use the links below to download.

• Android: visit Google Play store.
• iOS / Apple iPhone: visit Apple App Store.

Minimum device requirements

The PTSS mobile app can be used on any mobile phone using iOS (13 or above) or Android (8 or above). 

The driver’s device must always be on their person when driving an on-demand rank or hail (taxi) vehicle, for the purpose of hire or reward.

Logging into the DoT PTSS driver app

Drivers must sign into the DoT PTSS driver app using their own DoTDirect login details. If you forget your username or password, you can recover them on the DoTDirect website.  

Drivers must set up and use two-factor authentication (2FA) to log in to the DoT PTSS mobile app. 

The driver must not permit any other individual to use the DoT PTSS mobile app while it is logged in with their DoTDirect credentials, nor must they permit anyone to log in to the app using their DoTDirect credentials.

The app will automatically log you out after 90 days from your last login. You need to login again to continue using the app.

PTSS journey process

Before beginning a new journey, the driver must use the drop-down list provided to select the on-demand booking service (ODBS) that provides or facilitates their bookings, or that they have an association arrangement with.

Drivers must enter the vehicle licence number of the vehicle they are providing on-demand rank or hail journeys in.

The vehicle must have a valid PTV authorisation. Subsidies may not be paid where an incorrect vehicle licence number is entered.

The passenger’s PTSS card must be scanned before the journey begins and again before the journey ends.

If a technical issue prevents the passenger’s PTSS card from being successfully scanned, the 10-digit PTSS card number and the card expiry date can be entered manually instead. Manual card entries will be reviewed by DoT.

The app performs a range of checks and will not allow a new journey to begin if the driver fails to meet the requirements in the Transport (Road Passenger Services) Act 2018 and subsidiary legislation. The app provides a reason for why you cannot record a journey. 

The driver must not enter any false or misleading information into the DoT PTSS mobile app, as this may constitute a fraudulent subsidy claim.

Driver selfies

When prompted, the driver must provide a photograph of themselves (a ‘selfie’), using the mobile device’s camera. This must be completed within the time limit specified, to continue using the app.

The selfie must show the driver’s face at the time of the request.

Location data

The driver must ensure that location data is switched on while they are using the DoT PTSS mobile app, and at all times when a PTSS journey is being recorded.

Once a PTSS journey has begun recording in the DoT PTSS mobile app, the driver must keep the app open, ensuring the phone’s screen remains visible and displays the app until the journey ends.

App updates

In the event an update is released for the DoT PTSS mobile app, the driver must download and install this update prior to commencing to drive an on-demand rank or hail vehicle for the purpose of hire or reward. 

Previous versions of the app are not supported – you must update to the latest version to continue using the app.

Deleting the PTSS mobile app

All PTDs providing on-demand rank or hail (taxi) services must accept PTSS journeys.

There are two ways for drivers to record PTSS journey details:

1. using the PTSS mobile app; or
2. using equipment/software provided by your on-demand booking service (ODBS), if it has integrated with the PTSS Application Programming Interface (API).

You may delete the PTSS mobile app if you are:

• using your ODBS’s equipment that is integrated with the PTSS API ODBS; or 
• no longer provide on-demand rank or hail (taxi) services.

You will not be able to log into this app if you no longer hold a PTD authorisation issued by the WA Department of Transport. 

Deleting the app will not close your DoTDirect account. Visit DoTDirect for more information on how to register for, manage or close your DoTDirect account. 

Responsibilities when using the PTSS mobile app

• The operating system installed on the mobile phone must meet the minimum requirements specified by DoT and:
  • the mobile phone must be NFC enabled; 
  • location services are turned on (to enable GPS tracking of PTSS journeys); 
  • the mobile phone used must have an ability to capture photographs via cameras on the front and reverse of the mobile phone that are in good working order and the DoT PTSS mobile app must be able to access the mobile phone’s camera; and
  • the app must not be closed when a PTSS journey is underway.
• The driver must have the DoT PTSS mobile app installed on their mobile phone and be logged into it using their DoTDirect credentials while driving an on-demand rank or hail vehicle for the purpose of hire or reward at the commencement of and for a PTSS journey. 
• Each time a driver logs on to the DoT PTSS mobile app, the driver must use their own DoTDirect credentials to log in to the DoT PTSS mobile app. In the event an update is released for the DoT PTSS mobile app, the driver must download and install this update prior to commencing to drive an on-demand rank or hail vehicle for the purpose of hire or reward. 
• The driver must not enter any false or misleading information into the DoT PTSS mobile app as this may constitute a fraudulent subsidy claim.
• The driver must not permit any other individual to use the DoT PTSS mobile app while it is logged in with their DoTDirect credentials, nor can they permit another person to log in to the DoT PTSS mobile app using their DoTDirect credentials.
• The driver must select from a drop-down list the name of the ODBS that provides or facilitates the bookings, or that they have an association arrangement with. 
• drivers must ensure the ODBS selected is correct and must understand that entering an incorrect ODBS will cause the subsidy to be paid to the incorrect bank account and may not be corrected.
• drivers must enter the vehicle licence number of the vehicle they are providing on-demand rank or hail journeys in.
• The vehicle must have a valid PTV authorisation. Subsidies may not be paid where an incorrect vehicle licence number is entered.
• The driver must comply with prompts received within the app to take a photograph (a ‘selfie’) within the app using the mobile phone’s camera within the time period specified by the prompt. 
• The selfie must show the driver’s face at the point in time of the request. 
• The driver must ensure that location data is switched on while they are using the DoT PTSS mobile app, and at all times when a PTSS journey is being recorded. 
• Once a PTSS journey has commenced in the DoT PTSS mobile app, the driver must keep the app open and in the foreground of the mobile phone with the screen open and unlocked until the journey concludes. 
• The PTSS participant’s PTSS  card must be scanned at both the commencement and at the conclusion of the journey. 
• If a technical issue prevents the PTSS participant card from being successfully scanned, the 10-digit PTSS card number and the card expiry date can be entered manually instead. 
• Where more than one PTSS participant with a wheelchair subsidy is transported while seated in a wheelchair or in a mobility device (known as ‘multiple hiring’ as defined by regulation 125 of the Regulations), the driver may be entitled to more than one co-payment. 
• To claim co-payments the driver must scan the PTSS card of every eligible passenger.