PTSS journey details will be submitted to DoT via:
- the PTSS mobile app; or
- dispatch equipment that your ODBS has integrated with DoT systems, to automatically capture journey details.
DoT will validate all PTSS journeys and pay the subsidy and any co-payment amounts to the ODBS associated with the journey.
PTSS payments on behalf of drivers will be deposited in the bank account nominated by your ODBS. Your ODBS will be able to view reports in DoTDirect that outline:
- the PTSS journeys included in the payment;
- the value of the subsidy for each PTSS journey; and
- the driver that completed that journey.
ODBSs are responsible for paying the correct amounts to their drivers. ODBSs and drivers will need to consider any financial arrangements regarding passing on subsidy payments – these are private commercial arrangements that DoT is unable to be involved with.
ODBSs are responsible for regularly:
- reconciling the financial payments provided by DoT and the subsidies provided to passengers for the bookings the ODBS has taken or facilitated; and
- reporting any discrepancies or issues to DoT as soon as possible.
Register for PTSS
All authorised ODBSs who provide on-demand rank or hail (taxi) services are required to register for the digital PTSS system via DoTDirect.
Registering your ODBS for PTSS enables DoT to make payments to your ODBS on behalf of your drivers. It also means that you will be included in the list of registered ODBSs in the PTSS mobile app.
Note: after registering, it may take up to 24 hours for your ODBS to show in the PTSS mobile app.
The PTSS mobile app will display your ODBS provider name. This may be different to your business name. You can find your ODBS provider name:
- on your ODBS authorisation document;
- in your DoTDirect account profile; or
- by searching your ODBS authorisation number or business name in the list of authorised on-demand booking service providers.
If your drivers are using the PTSS mobile app, please ensure that they know your ODBS provider name.
Refer to the user guide below for detailed instructions about how to register your ODBS for PTSS.
ODBS authorisation applicants will also be required to register for PTSS if they intend to provide taxi services once authorised.
Once your ODBS has registered for PTSS, you will receive monthly emails requesting that you submit booking records for PTSS journeys that occurred in the previous month.
Visit PTSS journey data submissions for more information.
Understanding DoTDirect payment dashboards
ODBSs can view reports in DoTDirect that outline:
- the PTSS journeys included in the payment;
- the value of the subsidy for each PTSS journey; and
- the driver that completed that journey.
What is an adjustment?
If the PTSS journey data provided by the ODBS does not match the PTSS journey details recorded at the time of the journey (i.e. via the mobile app or API), DoT may adjust subsequent PTSS payments to ODBSs.
A “credit adjustment” is applied when an additional subsidy amount is credited to the ODBS. A “debit adjustment” is applied when DoT deducts all or part of a subsidy payment to an ODBS.
Payment reports, including details of any adjustments, are available to view via your ODBS’s DoTDirect account.
Manually submit PTSS journeys on behalf of a driver
Details of PTSS journeys will be automatically submitted to DoT via the PTSS mobile app and API, to support ODBSs to provide timely and accurate payments to drivers.
If the PTSS mobile app and API are unavailable, ODBSs may manually submit PTSS journey data via their DoTDirect account.
You will be required to provide your reason for manually submitting PTSS journey data. Once submitted, your file will be validated by DoT.
Refer to the user guide below for more information about manually submitting PTSS journey details.